Confessions of a Hotel Insider

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Hotel Room

I’ve worked in hotels for more than a decade. I’ve checked you in, checked you out, oriented you to the property, served you a beverage, separated your white panties from the white bed sheets, parked your car, tasted your room service (before and, sadly, after), cleaned your toilet, denied you a late checkout, given you a wake-up call, eaten M&M’s out of your minibar, laughed at your jokes, and taken your money. From New Orleans to New York, I’ve played by hotel rules and, in the process, learned every aspect of the industry. Due to the fact that I just don’t care anymore, I will now offer easy and never-publicized tips and tricks.

Want a late checkout? An upgrade? Guess what! There are simple ways (and most of them are legal!) to get what you need from a hotel without any hassle whatsoever. But first, let me warn you about a few things that drive hotel staffers crazy.

Things every guest must know
You never have to pay for using the minibar.
Minibar charges are, without question, the most disputed charges on any bill. Why? Because it’s done by people. The traditional minibar, before they invented the sensored variety, is checked (maybe) once a day by a slow-moving gentleman or lady pushing a cartful of snacks. Keystroke errors, delays in restocking, double stocking, and hundreds of other missteps make minibar charges the most voided item. Even before guests can manage to get through half of the “I never had these items” sentence, I have already removed the charges.

You don’t have to pay for the in-room movies either!
Here’s how, in three easy steps: 1. Watch and enjoy any movie. 2. Call down and say you accidentally clicked on it. Or it cut off in the middle. Or it froze near the end. Or it never even started. Would you like them to restart the movie for you? No thanks. You need to go to bed/leave now. Just remove the charge, please. 3. Order another movie.

 

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